Buyer Review

I would recommend Melissa to anyone, she helped us both buy a new home and sell our existing home @ the same time. I usually appreciate when people give examples within reviews of why they would recommend people, so I will give you only a few, because the list of positive items could go on  forever. Melissa is down to earth, someone you can talk to and who truly understands what you are looking for. After only meeting her once and chatting with her, Melissa continually was able to provide us with homes which we were very interested in, she actually listened to us and cared about what we were saying…she is not just about the “sale” or the bottom line, but rather she truly cares about her clients. This is saying a lot for me b/c I am usually one who is harder to impress. Melissa was able to recommend so many reputable professionals, these professionals were also what I like to call, “real people”, similar to how Melissa acts, where they understand your need, your deadlines and the overall goal of all parties. Like her, the people are not always out to make a buck, but rather they understand that purchasing and selling a home at the same time can be a stressful and also an exciting time. One characteristic about Melissa is that she is ahead of everyone, which I adored; she would follow up with potential buyers and keep us aware of their interest and their situations and how it could impact their interest. She would ask for copies of the Title V’s up front to make sure there were no issues and also in preparation for when other parties required it. She provided us with reminders and kept us aware of the next steps, so we were not caught off guard, especially when we were in the midst of packing up boxes for the move. I loved this quality, especially being a planner type myself. Melissa goes outside of her “job description”, for example, we were supposed to close in the middle of the winter and we were nervous we would not be able to find a plow company for our long driveway to commit to us mid season; Melissa was able to not only find multiple companies to commit, but she also provided some reviews of them when available. This is something we did not expect Melissa to do, although we are happy we did, especially with the winter we have had recently. :) Another example was related to our closing date, in order to ensure the close of our purchase went through smoothy, she even helped take down curtains to assist the seller to make sure that our closing of our new home happened on time and smoothly. I would truly recommend her to anyone and everyone and had such a great experience with her, that I hope to keep in touch with her on a personal basis.

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Buyer Review

Melissa was truly amazing. This is the first time my husband and I bought a house and we say every time we could not have done it without Melissa. Melissa took the time to explain things to us and constantly worked with us to find a house we were comfortable and happy with. melissa walked us  through the entire process. She was able to suggest a broker that saved us a great deal of money! Once we got to the offer process, Melissa helped us through negotiations, home inspections, and closing. Even at our closing she was giving us local vendors for any additions that we may need in the future! Melissa is the absolute best and I am so thankful we worked with her. Buying a home is stressful but with Melissa you always have someone to help guide and coach you through the process!

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Buyer Review

Working with Melissa was the most important part. She was always attentive to my needs and always called back or replied when assistance was needed or questions arose.

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Buyer Review

Ms. Silva always helped us with patience and professionalism. She always took the time to suggest the best option in our purchase and never pushed or suggested a property that wasn’t suitable to our needs. She was a true ally in this important decision. I formally recommend the services of Melissa Silva as a Real Estate agent.

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Buyer Review

Melissa was fantastic and instrumental to this process every step of the way. She conducted thorough research and went above and beyond with the constant stream of knowledge she shared with us. Her follow up during the 7 months of this short sale process was beyond stellar. Even if she didn’t have an update, she would check in with us to see how we were doing every 2 days. And in 7 months, that is an exorbitant amount of keeping us informed and ensuring we were in the loop and never left wondering where things stood. I work in the Customer Service, Project Management and Operations fields so I know the demands and what it takes to impress customers and I have never been so impressed with the service I was provided. Even after we closed, she provided helpful tips and knowledge of the area we moved to, along with checklist items we needed to do to get started right away. I will forever be grateful for everything Melissa has done for us and words cannot express how much she did for us!

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Buyer Review

We both bought and sold this fall with Melissa. I could not imagine this process could have gone any better for my husband and I and we truly believe that was because of Melissa. She truly made the moving process an ease.

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Buyer Review

I know it is easy to simply check 5 stars for your realtor, but Melissa is way beyond 5. Not only did she advocate and manage our sales process in every way possible, we wouldn’t even have this beautiful home if she hadn’t been on the lookout for exactly what we wanted and convinced us to go see it. Not only that, but once we decided to buy, she made sure we got every kind of moving help and neighborhood connections that everyone needs when they are coming into a new city and a new condo association. Melissa is not just a realtor, she is a home builder and we will be eternally grateful that we had the opportunity to work together on this property. We look forward to an ongoing relationship with her as we perhaps expand our footprint here in Salem and elsewhere.

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Buyer Review

Melissa has set a high standard for real estate agents that I don’t believe many agents can reach. I have since referred four friends, of which one is actively working with her.

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Buyer Review

Sometimes you meet someone and you feel like you have known them forever. You look forward to their phone calls and visits, and you genuinely enjoy talking to them and hearing what they have to say. Melissa Silva is truly one of those people for my husband and I. Our home buying process with Melissa began just last spring, but it actually began two years earlier. After exploring nearly every city and town on the north shore of Boston, and meeting dozens of Realtors in the process, my husband and I were starting to feel as though we were never going to find just the right community or just the right Realtor. One day we received a phone call about a home we had inquired about in Rowley. The Realtor on the other end was Melissa. Her overall personality came through right away and we immediately sensed what we would later find out – that she is an incredibly caring person and Realtor. We went to see the home in Rowley a few days later, and ended up seeing another home just down the road. While we did not fall in love with either of those homes, we did fall in love with idea of Melissa being our Realtor. As we were working with Melissa to buy a home, we were also working with a local Realtor to sell our Saugus home. The level of attentiveness and compassion was night and day between the two experiences. Melissa was often the person we would turn to with all of our questions or inquiries regarding both buying and selling. She never turned us away or made us feel as though we should not be asking her. To say that her attentiveness is impeccable, is an understatement. To say that her compassion is genuine, just does not do her justice. We finally ended up discovering Middleton with Melissa in May. While our home buying process was a little tricky because of the selling aspect, Melissa never made us feel anything other than at ease with both processes. She was continuously efficient with documents, phone calls, emails, and inquiries. My husband and I have grown to say that Melissa is the one person we call who ALWAYS answers her phone. We could not be happier with Melissa and our home buying experience. There is a Realtor saying that “the best compliment you can give is a referral”. Please consider this review as our personal referral to you for the best Realtor you could ever ask for.

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