Working with Melissa was the most important part. She was always attentive to my needs and always called back or replied when assistance was needed or questions arose.Henry M
Ms. Silva always helped us with patience and professionalism. She always took the time to suggest the best option in our purchase and never pushed or suggested a property that wasn’t suitable to our needs. She was a true ally in this important decision. I formally recommend the services of Melissa Silva as a Real Estate agent.Juan E
Melissa was fantastic and instrumental to this process every step of the way. She conducted thorough research and went above and beyond with the constant stream of knowledge she shared with us. Her follow up during the 7 months of this short sale process was beyond stellar. Even if she didn’t have an update, she would check in with us to see how we were doing every 2 days. And in 7 months, that is an exorbitant amount of keeping us informed and ensuring we were in the loop and never left wondering where things stood. I work in the Customer Service, Project Management and Operations fields so I know the demands and what it takes to impress customers and I have never been so impressed with the service I was provided. Even after we closed, she provided helpful tips and knowledge of the area we moved to, along with checklist items we needed to do to get started right away. I will forever be grateful for everything Melissa has done for us and words cannot express how much she did for us!Allison Miles
We both bought and sold this fall with Melissa. I could not imagine this process could have gone any better for my husband and I and we truly believe that was because of Melissa. She truly made the moving process an ease.Kaitlin C.
I know it is easy to simply check 5 stars for your realtor, but Melissa is way beyond 5. Not only did she advocate and manage our sales process in every way possible, we wouldn’t even have this beautiful home if she hadn’t been on the lookout for exactly what we wanted and convinced us to go see it. Not only that, but once we decided to buy, she made sure we got every kind of moving help and neighborhood connections that everyone needs when they are coming into a new city and a new condo association. Melissa is not just a realtor, she is a home builder and we will be eternally grateful that we had the opportunity to work together on this property. We look forward to an ongoing relationship with her as we perhaps expand our footprint here in Salem and elsewhere.Robb S
Melissa has set a high standard for real estate agents that I don’t believe many agents can reach. I have since referred four friends, of which one is actively working with her.Andrea Vallario
Sometimes you meet someone and you feel like you have known them forever. You look forward to their phone calls and visits, and you genuinely enjoy talking to them and hearing what they have to say. Melissa Silva is truly one of those people for my husband and I. Our home buying process with Melissa began just last spring, but it actually began two years earlier. After exploring nearly every city and town on the north shore of Boston, and meeting dozens of Realtors in the process, my husband and I were starting to feel as though we were never going to find just the right community or just the right Realtor. One day we received a phone call about a home we had inquired about in Rowley. The Realtor on the other end was Melissa. Her overall personality came through right away and we immediately sensed what we would later find out – that she is an incredibly caring person and Realtor. We went to see the home in Rowley a few days later, and ended up seeing another home just down the road. While we did not fall in love with either of those homes, we did fall in love with idea of Melissa being our Realtor. As we were working with Melissa to buy a home, we were also working with a local Realtor to sell our Saugus home. The level of attentiveness and compassion was night and day between the two experiences. Melissa was often the person we would turn to with all of our questions or inquiries regarding both buying and selling. She never turned us away or made us feel as though we should not be asking her. To say that her attentiveness is impeccable, is an understatement. To say that her compassion is genuine, just does not do her justice. We finally ended up discovering Middleton with Melissa in May. While our home buying process was a little tricky because of the selling aspect, Melissa never made us feel anything other than at ease with both processes. She was continuously efficient with documents, phone calls, emails, and inquiries. My husband and I have grown to say that Melissa is the one person we call who ALWAYS answers her phone. We could not be happier with Melissa and our home buying experience. There is a Realtor saying that “the best compliment you can give is a referral”. Please consider this review as our personal referral to you for the best Realtor you could ever ask for.Jessica Patti